OmniShip Express – Privacy Policy

Last updated: June 21, 2025

This Privacy Policy explains how OmniShip Express LLC ("OmniShip," "we," "our," or "us") collects, uses, shares, and safeguards personal information when you visit our websites, use our applications, or engage our parcel‑shipping services (collectively, the "Services"). By using the Services, you consent to the practices described below.

1. Information We Collect

We collect several categories of personal information so we can provide and improve the Services:

  • Account & Contact Information – your name, company, email address, phone number, and postal address. We use this to create and manage your account, provide support, and send essential service communications.

  • Shipment Details – package dimensions and weight, contents, declared value, origin and destination addresses, customs codes, and recipient data. This information allows us to generate labels, book shipments, and prepare customs documentation.

  • Payment Information – the last four digits of your credit card, a secure payment token, billing address, and transaction amount. We use this to process payments and detect fraud.

  • Usage Data – IP address, browser type, device identifiers, pages visited, referring URL, and timestamps. We collect this to maintain Site functionality, ensure security, and analyze usage to improve performance and personalization.

  • Marketing Preferences – newsletter opt‑ins, communication channels, and cookie consents. This helps us deliver promotional content (when permitted) and manage your opt‑outs.

  • Support Records – call recordings, chat transcripts, and email threads with our support team. We use these to troubleshoot issues and improve service.

We do not intentionally collect sensitive personal information (e.g., race, religion, social security numbers) unless required by law for customs clearance.

2. How We Use Information

We process personal information to:

  1. Provide, operate, and improve the Services;

  2. Quote rates, generate shipping labels, and facilitate parcel delivery;

  3. Verify identity, process payments, and detect fraud;

  4. Communicate regarding shipments, invoices, or service updates;

  5. Perform analytics to optimize pricing, transit times, and user experience;

  6. Send marketing messages or surveys (with opt‑out options);

  7. Comply with legal obligations, customs regulations, and carrier requirements;

  8. Enforce our Terms and defend legal claims.

Legal bases under the EU GDPR (where applicable) include Contract Performance, Legitimate Interests, Legal Obligation, and Consent.

3. Cookies & Tracking Technologies

We and our analytics partners (e.g., Google Analytics, Hotjar) use cookies, pixels, and similar technologies to remember preferences, measure traffic, and tailor content. You can manage cookies in your browser settings. Some features may not function without certain cookies.

4. How We Share Information

We share personal information only as necessary:

  • Carriers & Logistics Partners (e.g., DHL Express, FedEx, UPS) to transport your parcels;

  • Payment Processors and financial institutions to complete transactions;

  • Customs & Government Authorities to clear shipments and comply with law;

  • Service Providers who host infrastructure, analytics, marketing, or customer support (bound by confidentiality);

  • Business Transfers in the event of a merger, acquisition, or asset sale;

  • Legal & Safety when required to protect rights, property, or safety, or to comply with subpoenas or court orders.

We do not sell personal information for monetary gain.

5. International Transfers

OmniShip is headquartered in the United States; personal information may be transferred to, and processed in, countries outside your own. We rely on appropriate safeguards such as Standard Contractual Clauses for EU/UK data where required.

6. Data Retention

We retain personal information for as long as needed to fulfill the purposes outlined in this Policy, comply with legal obligations (e.g., customs record‑keeping), resolve disputes, and enforce agreements. Typical retention: shipment records for 7 years; marketing consents until you opt out.

7. Security

We employ technical and organizational measures—including TLS encryption, access controls, and regular audits—to protect personal information. No system is 100% secure; you use the Services at your own risk.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

  • Access or obtain a copy of your personal information;

  • Correct inaccurate or incomplete data;

  • Delete or anonymize data (subject to legal exceptions);

  • Restrict or object to certain processing;

  • Opt out of marketing communications at any time (link in emails);

  • California & Colorado (CPRA/CPA): opt out of "sharing" for targeted advertising and limit use of sensitive data;

  • EU/UK: withdraw consent, lodge a complaint with a supervisory authority.

Submit requests to privacy@omniship.express or the address below. We may verify your identity before fulfilling requests.

9. Children’s Privacy

The Services are not directed to children under 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us to delete it.

10. Third‑Party Links

Our Site may link to external websites. We are not responsible for their privacy practices or content.

11. Updates to This Policy

We may update this Policy periodically. Changes take effect when posted with a revised “Last updated” date. Material changes will be highlighted or communicated via email.

12. Contact Us

Questions or concerns? Contact:

Omni Agency LLC
Email: support@omniship.express