OmniShip Express – Frequently Asked Questions (FAQ)

Last updated: June 21, 2025

Shipping Basics

1. What does OmniShip Express do?

OmniShip is a DHL Express Authorized Agent that provides access to discounted international and domestic parcel rates for small‑to‑midsize shippers. We also facilitate shipments with other leading carriers.

2. Who is OmniShip best for?

Businesses spending up to $500K per year on parcel shipping that want faster transit times, transparent pricing, and white‑glove support without the corporate red tape.

3. Is there a contract or monthly fee?

No. Accounts are pay‑as‑you‑ship. You can leave anytime without penalties.

4. How do I sign up?

Click “Get Started” on our website, complete the quick onboarding form, and our team will reach out to help you get started.

Rates & Billing

5. How does your Free Parcel Savings Analysis work?

Send us a recent shipping invoice or data export. We run a lane‑level comparison that shows percentage savings and transit‑time improvements. There’s no obligation to switch.

6. Do I need to pre‑fund an account?

No pre‑funding. We send a weekly consolidated invoice for shipments that have delivered.

7. Are quoted rates ever different from final charges?

Occasionally. Carriers may re‑rate parcels if the actual weight, dimensions, or address corrections differ from what was entered. We pass through any carrier adjustments with full documentation.

8. Do you charge fuel or residential surcharges?

All carrier‑imposed surcharges (fuel, residential, delivery area) are itemized in your rate card. What you see is what you pay—no hidden markups.

Customs & International Shipments

9. Who handles customs clearance?

For DHL Express shipments, customs is cleared in‑air, meaning faster processing. You remain responsible for any duties, taxes, or restricted‑commodity paperwork.

10. Can you bill duties and taxes to the receiver?

Yes—choose “DDU Billing to Recipient” during label creation, and DHL will collect fees directly from the consignee.

11. What items are prohibited?

We follow each carrier’s prohibited‑goods list. Commonly restricted: lithium batteries (loose), firearms, perishables without proper packaging, and hazardous chemicals. Contact support if you’re unsure.

Insurance & Claims

12. Is my shipment insured?

All carriers include limited liability (typically $100). You can add declared‑value coverage at checkout for higher‑value goods.

13. How do I file a claim?

Email claims@omniship.express within 7 days of delivery issues. Attach photos, proof of value, and the waybill number. We’ll liaise with the carrier and keep you updated.

Pickups & Tracking

14. How do I schedule a pickup?

Inside the ShipBoss dashboard, select your shipment(s) and click “Schedule Pickup.” DHL pickups booked before 1 PM local time are usually same‑day.

15. How can I track my parcels?

Enter your tracking number on the carriers tracking page (or their mobile app) for real‑time status and delivery updates. OmniShip relies on the carriers’ own tracking systems and does not currently provide an internal tracking dashboard.

Sustainability

16. Are my shipments carbon‑neutral?

We offer access to DHL’s GoGreen offset program, making your shipments 100% carbon‑neutral at no extra cost. Please request access during account setup.

Technical & Support

17. Do you integrate with e‑commerce platforms?

Absolutely. We offer plug‑ins for Shopify, WooCommerce, and more.

18. What if I need help?

Our Denver‑based support team is available 8AM–6 PM (MST) via chat, email (support@omniship.express), or phone.

Still Have Questions?

Reach out any time—we’re here to simplify shipping so you can focus on your business.